Spa Frequently Asked Questions

How and when should I make my appointments?

Reservations for services may be made by booking online, click the reservation button above. We encourage you to schedule your services well in advance of your visit to ensure the widest selection of treatments and appointment times. Appointments must be held with a credit card.

What is the Spa's cancellation policy?

We respectfully ask that you give us a minimum of 48 hours notice if you must cancel an appointment. The full service(s) cost will be charged for any late cancellation or no-show appointment. 

What time should I arrive for my Spa service(s)?

We ask that you arrive at your scheduled appointment at least 10 minutes prior to the start time of your first scheduled service.

What if I'm late?

Arriving late will limit the time for your service, lessening its effectiveness and your enjoyment. As your service was reserved at a specific time, your treatment will end at its set time so that the next guest is not inconvenienced and the full treatment price will apply.

Can I bring my kids or guest?

As The Spa is an adult area, we respectfully request that guests do not bring their children or other guest to services with them. Please don’t bring anyone who isn’t being serviced

What are my responsibilities as a guest?

Please advise our staff of any special requests, sensitivities or allergies, if you are pregnant, nursing or taking any medications. We will use this information to keep you comfortable and safe throughout your experience. Please notify us of any discomfort or preferences regarding room temperature, music volume or during your spa experience.

What if I have special medical conditions?

We recommend that you check with your physician before visiting The Spa. Please notify us of any special needs or concerns when you book your services. Your therapist will also briefly review your health history with you before beginning your service. If (s)he believes that the service you are scheduled for is unsafe based on any information given, (s)he may recommend canceling the service, booking another service or modifying the service to make it safe for you. As we are most concerned about your safety and comfort, the Spa reserves the right to refuse service to any guest at any time.

Where is the Spa and where should I park?

Our Ouray day spa is located on the third floor of the historic Beaumont Hotel at 5th and Main in Ouray. You may park in front of the building in our reserved guest parking. Check-in at the front desk.

What should I wear during my treatment?

Please disrobe to the level of your comfort in order to enjoy your service. A robe and sandals will be provided in your locker, or you are welcome to bring your own swimsuit for your spa experience. Our therapists are fully trained in proper draping procedures to ensure your privacy and comfort.